Complaints Policy

The Loans Point treats every customer equally and fairly. It is our policy to respond to each and every complaint, dispute and issues put forth and take instant action against them. For us customer’s satisfaction is extremely valuable. So, feel free to share with us your experience in this website, be it good or bad.

If you are not satisfied with any of our services or have any issue and would like to file a complaint, all you will need to do is contact us. Regardless of what complaint you may have, we will try to provide you with a prompt solution.

In the form you will need to provide some basic information. You should also clearly specify the best time to contact you and the mode of communication you prefer.Such information will make it easy for us to revert back to you as per your preference.

Once we have received your complaint, we will immediately send you a receipt of acknowledgement. We will keep you updated about the status of your complaint. If we are unable to resolve, it will be forwarded to higher management for investigation. After completion of the investigation you will be provided with a final response attached with a summary.